Customer Support Specialist

Sales & Service

Fulltime

1 – 2 years

Bachelor’s Degree

•

15 days ago

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will play a key part in assisting customers with their inquiries, guiding them through the purchasing process, and resolving issues related to our products and services.

And here are the benefits you’d receive if you join us:

Competitive benefit (Kerja Yogyakarta Standard Jakarta).
Health Insurance.
Self-development allowance : books, courses, training, workshops.
Allowance for Parents.
Birthday Gift for Spouse & Children.
Work Anniversary Gift.
Day Off on your birthday.
Outings/Staycations (1-3 times a year).
Free-flow snacks and lunch while at the office.
Flexible dress code.
Opportunity for WFA once in a month.

Job Description:

Respond to customer inquiries via phone, email, and chat promptly.
Provide detailed information about our products and services.
Assist customers with troubleshooting and resolving product-related issues.
Guide customers through the purchasing process, ensuring a smooth experience.
Collaborate with the sales team to answer pre-sales questions and support lead generation.
Maintain accurate records of customer interactions in the CRM system.
Prepare regular reports on customer service activities and performance.
Stay updated on the latest product features and updates.
Work with internal teams to continuously improve customer support processes.

Requirements:

Previous experience in customer support or sales, preferably in a tech or AI-related field.
Strong communication skills, with the ability to explain technical concepts clearly.
Good understanding of tech products and their applications.
Proficiency with CRM software and customer support tools.
Excellent problem-solving skills and a customer-centric approach.
Willingness to be based in Yogyakarta.

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