Senior Customer Relations Specialist

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Senior Customer Relations Specialist

Sales & Service

Fulltime

2-3 years

Bachelor’s Degree

Yogyakarta

•

1 months ago

Senior Customer Relations Specialist will be responsible for maintaining strong relationship with aksoro customers. They will use their analytical and communication skills to gather information, troubleshoot problems, and provide effective engagement ideas to customers. They will also collaborate with internal teams to improve the overall customer experience.

And here are the benefits you’d receive if you join us:

Competitive benefit (Kerja Yogyakarta Standard Jakarta).
Health Insurance.
Self-development allowance : books, courses, training, workshops.
Allowance for Parents.
Birthday Gift for Spouse & Children.
Work Anniversary Gift.
Day Off on your birthday.
Outings/Staycations (1-3 times a year).
Free-flow snacks and lunch while at the office.
Flexible dress code.
Opportunity for WFA once in a month.

Job Description:

Develop and execute strategies to foster a strong and engaged aksoro customers.
Identify opportunities to recommend additional products or service to aksoro customers.
Facilitate discussions, create service programs, and create content that promotes aksoro products to encourage member / customer interaction
Use clear and empathetic communication to ensure customer satisfaction
Collaborate with team members to achieve department objectives
Handle Basic Customer Relationship Management (CRM)

Requirements:

Bachelor’s degree from any major
Experience min. 2-3 years as a Community & Partnership, Customer Care, Community specialist, Customer Relations, and Customer Service
Excellent communication skills, attention to detail and problem-solving abilities
Focused on delivering tangible results and continuously seeking ways to improve performance
Ability to effectively troubleshoot and resolve customer issues
Experience handling Customer Relationship Management (CRM) will be poin plus
Willing to work at Yogyakarta (WFO)

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Senior Customer Relations Specialist

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