Sales Online Specialist (IT & AI Services)

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Sales Online Specialist (IT & AI Services)

Sales & Service

Fulltime

1 – 2 years

Bachelor’s Degree

Yogyakarta

•

6 days ago

We are seeking a dynamic Sales Online Specialist to join our team in Yogyakarta. This role focuses on delivering excellent customer service while identifying sales opportunities for our IT services related to AI.

And here are the benefits you’d receive if you join us:

Self-development allowance : books, courses, training, workshops.
Day Off on your birthday.
Free-flow snacks and lunch while at the office.
Flexible dress code.
Opportunity for WFA once in a month.

Job Description:

Respond promptly to customer inquiries via phone, email, and chat.
Identify and pursue sales opportunities during customer interactions.
Provide detailed information about products and services, emphasizing features that meet customer needs.
Assist customers with troubleshooting and resolving product-related issues, upselling additional services or products when appropriate.
Guide customers through the purchasing process to ensure a seamless experience and maximize sales potential.
Collaborate with the sales team to address pre-sales questions, support lead generation, and close deals.
Maintain accurate records of customer interactions in the CRM system, including tracking sales opportunities and follow-ups.
Prepare regular reports on customer service and sales performance metrics.
Stay updated on product features, updates, and the latest sales strategies.
Work with internal teams to continuously improve customer support and sales processes.

Requirements:

Previous experience in customer support and sales, preferably in the tech or AI-related industry.
Strong communication skills with the ability to explain technical concepts clearly and persuasively.
Solid understanding of tech products and their applications, aligning them with customer needs.
Proficiency with CRM software, customer support tools, and sales tracking systems.
Excellent problem-solving skills, a customer-centric approach, and strong sales instincts.
Willingness to work on-site in Yogyakarta.

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Sales Online Specialist (IT & AI Services)

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