Sales Specialist

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Sales Specialist

Sales & Service

Fulltime

1 – 2 years

Bachelor’s Degree

Yogyakarta

•

1 months ago

We are looking for a proactive and customer-focused individual to join our team as a Sales Support Specialist. In this role, you will play a key part in assisting customers with their inquiries, guiding them through the purchasing process, and resolving issues related to our products and services.

And here are the benefits you’d receive if you join us:

Competitive benefit (Kerja Yogyakarta Standard Jakarta).
Self-development allowance : books, courses, training, workshops.
Day Off on your birthday.
Free-flow snacks and lunch while at the office.
Flexible dress code.
Opportunity for WFA once in a month.

Job Description:

Respond to customer inquiries via phone, email, and chat promptly, focusing on identifying sales opportunities during interactions.
Provide detailed information about our products and services, highlighting features that meet customer needs to drive conversions.
Assist customers with troubleshooting and resolving product-related issues, upselling additional services or products where appropriate.
Guide customers through the purchasing process, ensuring a smooth experience that maximizes sales potential.
Collaborate closely with the sales team to answer pre-sales questions, support lead generation, and close deals.
Maintain accurate records of customer interactions in the CRM system, including potential sales opportunities and follow-ups.
Prepare regular reports on customer service and sales activities, as well as performance metrics.
Stay updated on the latest product features, updates, and sales strategies.
Work with internal teams to continuously improve both customer support and sales processes.

Requirements:

Previous experience in customer support and sales, preferably in a tech or AI-related field.
Strong communication skills, with the ability to clearly explain technical concepts and persuade customers.
A solid understanding of tech products, their applications, and how to align them with customer needs.
Proficiency with CRM software, customer support tools, and sales tracking systems.
Excellent problem-solving skills, a customer-centric approach, and a strong sales acumen.
Willingness to be based in Yogyakarta.

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